The Patient Advice and Liaison Service (PALS) provides free, informal, confidential help and advice for patients, carers and their families. We can provide information about local healthcare services, and aim to sort out problems quickly on your behalf in an informal, friendly manner. We also use your feedback to improve the quality of our services.

PALS may be able to help if your query relates to primary care services such as; GPs, dentists, opticians or pharmacies.

Contact PALS

Telephone: 0300 123 6258

Address: King Edward V11 Hospital, St Leonards Road, Windsor, Berkshire SL4 3DP

Opening Times: Monday to Friday from 9am to 5pm (excluding Bank Holidays)


Other Local Patient Advice and Liaison Services

Every NHS Trust has a Patient Advice & Liaison Service (PALS). To ensure that your enquiry is resolved promptly please contact the most appropriate PALS team directly.

  • For enquiries about services provided by Heatherwood and Wexham Park Hospitals NHS Foundation Trust please contact their PALS Team on 01753 633365 or email them at .
  • If your enquiry is about services provided by the Royal Berkshire Hospital NHS Foundation Trust you can visit PALS can be contacted on 0118 322 8338 or by email at .
  • If your concern relates to community or mental health services provided by Berkshire Healthcare NHS Foundation Trust you can visit their website at PALS can be contacted on 0118 960 5027.
  • For enquiries about South Central Ambulance Services you can contact their PALS team by ringing 01962 898 069 or by email at .


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