Although most people accessing NHS funded healthcare are happy with their treatment, if you're not satisfied with the service you've experienced from a hospital, doctor, dentist, local surgery or other provider, you are entitled to complain.

We and our service providers will do whatever we can to make sure you get a quick, fair and appropriate treatment. However, sometimes things go wrong and you might not be happy with the care or treatment you, your family member or friend have received.


You can contact us with your compliments and complaints by providing a full description via PALS, by post:

Slough CCG
King Edward VII Hospital
St Leonards Road
Windsor, Berkshire SL4 3DP

Telephone: 0300 123 6258

Email:


Advocacy in Slough

Advocacy in Slough is a service provided by independent organisations, working in partnership to provide a range of independent, confidential and free advocacy services to residents of Slough.

Telephone: 01753 415299

Text/SMS: 07713 711999

Email: 

Web: www.advocacyinslough.org.uk

Address: 27Church Street, Slough, SL1 1PL

Opening hours: 10:30am - 2pm Monday to Friday

Equally, please let us know when you are happy with services – it helps us to know when we and our partners are getting it right!

 

Slough CCG Complaints, Compliments and Concerns Policy

Slough CCG Complaints, Compliments and Concerns Policy provides details on how we will deal with complaints and concerns raised by members of the public and patients. The policy describes how you can make a complaint, the time-scale for responding to the complaint and the support you will be given. If you want to offer feedback on local health services including a compliment the policy describes who to contact and how.

Download the policy by clicking on the button below.

Download

Healthwatch Slough have worked with Citizens Advice Bureau and produced a series of guides to help you make a complaint or a raise a concern. You can find out more about what's involved in making a complaint about a particular service and see what your next steps might be. For more information, visit the Healthwatch Slough website.

     
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